CHECK-IN and CHECK-OUT

Check-in time: Guests are invited to check in from 16:00. This time has been set to allow for the completion of cleaning and preparation of the rooms for the new arrival.

Check-out time: Check-out must be completed by 10 a.m. on the day of departure. This allows our staff to prepare the rooms for subsequent guests.

Flexibility of Schedules: We are aware that there may be situations where guests require different check-in and check-out times than the standard ones. We will do our best to accommodate these needs, however, please let us know your requirements in advance so that we can handle them in the best way possible.

Security deposit: Guests staying in the mini-apartments must pay a security deposit in cash of €150, which will be returned at the end of their stay, subject to any damages.

Luggage: Should guests arrive before check-in time or need to leave their luggage behind after check-out, we will be happy to provide a luggage storage service to enable them to enjoy their time with us worry-free.

Alternative times: For late arrivals or early departures, please inform us in advance to ensure that our staff will be there to greet you or assist you during check-out. We will be happy to arrange alternative times, if possible, to ensure your comfort and satisfaction during your stay at our establishment.

CANCELLATION POLICY

The property’s cancellation policies with any applicable penalties or restrictions in case of cancellation of the booking are always present at the time of booking and are also stated in the confirmation email.

Different conditions may apply depending on the type of rate selected and the cancellation notice period.

This rule is valid only for those who have booked directly with us, the others can refer to the agencies or booking portals used.

EARLY DEPARTURE

Early departure due to demonstrable force majeure* (mourning, illness, etc.) does not incur any penalty for the remaining days not used. In all other cases, however, a penalty equal to two days from the date of notification to the administration/departure must be paid.

• If the date of departure was less than two days away, the remaining days not taken should be counted.
• In a group, only those directly involved in the event do not have to pay the penalty, the other members will have to pay the penalty if they want to leave anyway.

* Medical certificate or equivalent from qualified personnel required. If not available, a cancellation fee must be paid, which can be reimbursed upon presentation of proof (in any case within 8 days of departure).

This rule is valid only for those who have booked directly with us, the others can refer to the agencies or booking portals used.

PETS

Pets may only be allowed with prior authorisation from the management and a surcharge may be applied. Pets are never allowed in the Safaritents, and are only allowed in the rooms during the low season. Please inform the hotel in advance if you wish to bring a pet with you. Guests are reminded to keep their pets on a leash, to clean up any droppings, and that they are not allowed in the green areas or to access the swimming pool.

GENERAL REGULATION

to see the complete rules which guests are required to read and accept click here.