AT CHECK-IN

Show the identification documents of all the guests, adults and children, who have booked.

For online reservations with a credit card  the balance may be requested upon check-in.

Guests, who have booked through agencies, tour operators or online bookingsites, must submit the voucher (paper or digital) attesting to the booking of the stay.

ROOMS OR SAFARITENT DELIVERY

CHECK-IN: from 16:00 hour

CHECK-OUT: till 10:00 hour

A penalty will be applied if the accommodation is vacated after the CHECK-OUT time.

CANCELLATION POLICY

Cancellation up to 21 days before arrival is free.

In case of cancellation from 20 to 8 days before arrival, an amount equal to 30% will be charged.

In case of cancellation from 7 to 1 day before arrival, an amount equal to 50% will be charged.

In case of No Show will be charged 100% of the amount for the booking reservation.

This rule is valid only for those who have booked directly with us, the others can refer to the agencies or booking portals used.

EARLY DEPARTURE

Rooms: in case the guest anticipates to depart earlier, a penalty equal to 50% of the remaining amount will be charged for a maximum of 3 days.

Safaritents: in case the guest anticipates to depart earlier, a penalty equal to 100% of the remaining ammount will be charged untill the last day or the next Sunday.

This rule is valid only for those who have booked directly with us, the others can refer to the agencies or booking portals used.

CANCELLATION AND RECONFIRMATION

If the cancellation will be replaced by a new booking on another date for the current season, no penalty will be applied and any deposit paid by the client will be retained by the hotel and taxed as a “deposit payment”.

This rule is valid only for those who  have booked directly with us, the others can refer to the agencies or booking portals used.

PETS

We currently do not accept animals of any kind except in cases of proven need.

DEPOSIT

Only Safaritent customers, upon check-in, will have to give a deposit € 150.00, which will be returned at the end of the stay, after checking the state of the accommodation.